Chatbot & AI
WhatsApp Chatbot for Businesses
A WhatsApp chatbot connected to the official WhatsApp Business API, answering your customers from your own content and handing over to your team.
Overview
Why invest in this solution?
WhatsApp is often the first channel your customers use to write to you, which makes it a good entry point for an assistant. We build chatbots connected to the official WhatsApp Business API, which answer from your own content in the customer's language and pass the conversations that need a person to your team, with the history. Messages a business sends first go through templates approved by Meta, which we prepare with you.
- Answers drawn from your own content
- Replies in the customer's language
- Handover to your team with the conversation history
- Collecting the details of a request before handing it over
- Message templates approved by Meta
- Connection to your CRM or business software
Benefits
What you gain
An answer at any hour
Common questions get an immediate answer, including in the evening and at weekends.
Fewer repeated questions
Recurring requests are handled without tying up your team, which can focus on the rest.
Your team stays in control
Sensitive conversations go back to a person, with the whole exchange in front of them.
FAQ
Frequently asked questions
Can my WhatsApp chatbot qualify requests without human intervention?
It can collect the details of a request, such as the need, the city or the timing, then pass it to your salesperson with a summary of the conversation. We keep a person in the loop for requests that commit the business, though, because a chatbot that makes promises on your team's behalf creates more problems than it solves.
Does the WhatsApp chatbot speak French, Arabic and Darija?
It answers in French and Arabic, and we test Darija on real conversations from your customers before committing, because its quality varies with the phrasing and the script used, Arabic or Latin letters. The language model is chosen project by project, according to the languages to cover and your data constraints.
How much does a WhatsApp chatbot for business cost in Morocco?
The investment depends on the number of conversation scenarios, the tools to connect, such as your catalogue or CRM, the languages to handle and the hand-off to your team. WhatsApp messages are billed by Meta on its own price list, and AI model usage comes on top where relevant, in your name or recharged at cost. So we set the amount after defining the scenarios with you.
How does the chatbot integrate with my existing CRM or business software?
We connect it to your CRM or business software through their interfaces, so the chatbot can check whether a contact is already a customer, then create or update their record. We check what your tool allows first, because they don't all expose the same data.
Let's discuss your priorities
Ready to build something that lasts?
Let's talk about your project. We become partners who grow with you.
- The call lasts thirty minutes, by video.
- You speak directly with a Claro expert.
- Afterwards, we email you the next step we recommend.