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Consulting & Digital Transformation

Run your digital transformation one process at a time.

A digital transformation starts with how work flows between your teams. We start from your current processes, define the target organisation and the systems that support it, then follow execution project by project.

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Published case studies
26
Morocco presence
Tangier · Casablanca · Rabat

Signs it's time to transform.

Information doesn't flow

The same data is entered in several tools, and each department works from its own version.

The same data is entered in several tools, and each department works from its own version.

We start from how you work.

We run workshops with the teams involved, for example stock and finance, and map the processes we study: who does what, with which tool, and where information gets re-entered.

We check the limits of your current tools against your own cases, using their official documentation. So you know exactly what a product can handle and what would need to be built alongside it.

The target organisation first, then the tools.

The target model describes the organisation you're aiming for, with each team's responsibilities, the approvals required and the system that is the reference for each piece of data. The tool choices follow from it, because software is judged on whether it can carry those rules.

For NYS, this work came before building a custom system, based on its own sales and stock rules.

A roadmap managed in writing.

The roadmap orders the projects by expected effect and dependencies. Each project has an owner on your side, who approves the rules and signs off deliveries, and an owner at Claro.

Progress reviews rely on a written document, and any change of scope goes through a dated note. You keep a record of every decision, which also makes it easier for other teams to take the system over.

Roadmap

Projects ordered by expected effect and dependencies

1 project signed off out of 4
  1. Items and stock
    Owner on your sideStock manager
    Owner at ClaroProject lead
    DeadlineWeek 4
    Acceptance criterionAn item created once, visible in every store
    StatusSigned off
  2. Till and daily closingAfter project 1
    Owner on your sideStore manager
    Owner at ClaroTechnical lead
    DeadlineWeek 8
    Acceptance criterionThe closing happens in the system, with no spreadsheet beside it
    StatusIn progress
  3. Transfers between storesAfter project 1
    Owner on your sideLogistics manager
    Owner at ClaroProject lead
    DeadlineWeek 11
    Acceptance criterionA transfer entered once, received without re-entry
    StatusUpcoming
  4. InvoicingAfter project 2
    Owner on your sideFinance department
    Owner at ClaroTechnical lead
    DeadlineWeek 14
    Acceptance criterionEvery invoice starts from a recorded sale
    StatusUpcoming
Illustrative example

What we measure.

We choose the indicators with you, from the start.

Indicator sheet

Set at the start
  1. ProgressBlocks signed off
    How it is read
    Counted on the live system, block by block
    Recorded
    At each sign-off
    StartTo recordTargetTo set
  2. Operational effectTill closing time
    How it is read
    Minutes between the last sale and the closed till
    Recorded
    Every week
    StartTo recordTargetTo set
  3. Operational effectNumber of re-entries
    How it is read
    Data typed twice, from one tool to another
    Recorded
    Every month
    StartTo recordTargetTo set
Illustrative example

Is part of your transformation about AI?See AI strategy

A transformation delivered block by block.

  • NYS

    Multi-store retail

    Challenge
    Bringing stock, the till, transfers and invoicing for several stores into one system.
    What Claro built
    Workshops with the teams, the scoping, then building the system block by block, each block signed off on the live system.
    See the case

FAQ

Frequently asked questions

What does digital transformation mean in practice?

It means adapting your organisation and tools so information flows between your teams without re-entry. In practice, that involves reviewed processes and written rules, then systems chosen or built to apply them. The technology comes after you've defined how you want to work.

How long does a digital transformation take?

It depends on how many processes are involved and how available your teams are. We split the programme into projects that each deliver something usable, so your teams benefit from the first changes before the whole programme is done. The schedule is set once the diagnosis is complete.

What's the first step?

The first step is a conversation about your challenges and the tools in place. It tells us whether you need a full diagnosis or whether a precise question is enough, such as choosing between two products. The diagnosis then starts with workshops with the teams involved.

What's the difference between digital consulting, digital transformation and change management?

Digital consulting helps you make a decision, such as choosing a tool. Digital transformation covers the whole programme, from diagnosis to running the projects. Change management prepares your teams to use the new tools, and it accompanies each rollout.

Do we have to change everything at once?

No, and it's rarely a good idea. We order the projects so each one builds on the last, while your teams keep working normally. An existing system can also be kept and connected to the new tools.

Related pages

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Let's discuss your priorities

Let's discuss your transformation.

Let's talk about your processes, the tools in place and the projects you have in mind. We'll work out together where to start and what the diagnosis should cover.

  • The call lasts thirty minutes, by video.
  • You speak directly with a Claro expert.
  • Afterwards, we email you the next step we recommend.

Free initial consultation