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Healthcare

Lighten your organisation's administrative workload.

Appointment requests, administrative files and patients' practical questions take up much of your front-desk teams' day. We build tools for that administrative work, with hosting and access rights decided before a single line of code, because health data demands it.

Discuss how your organisation runsFree initial consultation

Your priorities

What overloads the front desk and the secretariat.

  1. Appointments handled by phone

    Requests arrive by phone and on WhatsApp, and every change goes through the secretariat.

  2. Documents to gather

    The documents for an administrative file arrive separately, and the team chases patients for the missing ones.

  3. The same questions all day

    Opening hours, how to prepare for a test, what to bring: the front desk keeps answering the same practical questions.

Use Cases

Four uses for administrative work.

  • Appointments and reminders

    The patient requests an appointment online, gets a confirmation then a reminder, and the secretariat stays in control of the schedule.

    Automate operations

  • Administrative files

    Incoming documents are filed in the right record, and the team sees at a glance which ones are missing.

    Automate operations

  • Internal knowledge

    Teams find an administrative procedure or an internal instruction, with the source document shown.

    Put company knowledge to workCompany knowledge

  • Patients' practical questions

    An assistant answers organisational questions and passes any question about the patient's health to the team.

    Improve the customer experienceCustomer experience

Governance

Health data: a framework to set first.

  1. Health data are sensitive data under Morocco's law 09-08, and processing them is your organisation's responsibility. So we choose the hosting with you, between your own infrastructure, a server we manage and a managed cloud, and define who can see what before building. We also document every data flow, which helps you prepare your declaration to the CNDP.

  2. Our tools handle administration, reception and organisation. They make no diagnosis and give no medical advice, and any question about care goes back to a health professional.

Our approach

We start from the patient's administrative journey.

  1. We follow a patient's journey with your team, from booking to billing, noting the calls, the chasers and the re-keying at each step.

  2. We then tackle first the step that weighs most on the front desk, without touching anything that belongs to care.

Illustrative example

Illustrative example: booking appointments at a medical centre.

Our first healthcare projects are under way, and we'll only present them once delivered. So the example below shows how we would handle a common case, with no client and no figures.

  1. The patient

    Request

    They request an appointment online or on WhatsApp, giving the administrative reason for the visit.

  2. The system

    Proposal

    Available slots with the relevant practitioner are offered, following the rules set by the secretariat.

  3. The system

    Confirmation

    The appointment is confirmed, with the documents to bring, then a reminder goes out the day before.

  4. The secretariat

    Exceptions

    An urgent request, a special case or a medical question goes to the secretariat, which decides what happens next.

FAQ

Frequently asked questions

Does AI take part in medical decisions?

Our tools play no part in medical decisions. They stop at administration and organisation, such as appointments, documents and practical questions. Any question about a patient's health is passed to a professional, and we build that rule into the tool from the design stage.

Where is patient data hosted?

We choose the hosting with you, between your own infrastructure, a server we manage and a managed cloud, depending on the data involved. When documents must not leave your organisation, the AI model can run on site too.

Who can see a patient's information?

Only the people you authorise have access, according to their role. We carry over the rights your organisation has defined, and every view or change to a record can be logged with its author.

Have you worked with healthcare organisations before?

Our first healthcare projects are under way, and we'll present them here once delivered. The methods we apply there, such as access rights, traceability and the choice of hosting, are the ones we already use in our other sectors.

How much does a project for a healthcare organisation cost?

The investment depends on the process chosen, the tools to connect, such as your appointment software, and the hosting chosen. AI model usage comes on top where relevant, billed by the providers, either in your name or recharged at cost. So we set the amount after following a patient's journey with you.

Let's discuss your priorities

Let's talk about how your organisation runs.

Tell us which task takes up most of your front desk's or secretariat's time today. We'll work out together how to lighten it, and what needs deciding first to protect your patients' data.

  • The call lasts thirty minutes, by video.
  • You speak directly with a Claro expert.
  • Afterwards, we email you the next step we recommend.

Free initial consultation